FAQ

// HORYEN // ABOUT FAQ

1. Are you trading company or factory ?

We’re a factory founded in 2002, welcome to visit us at your convenience.
2. Do you offer OEM services ?

Since our products are mainly customized spec, we accept the OEM orders based on detailed size drawing.
3. Can I have a sample ?

Yes, welcome to request samples to make test and check quality.
4. Can I get a discount ?

Yes, we can negotiate and provide best offer based on quantity and request.
5. What’s the production lead time for normal order ?

For in-stock items, ship immediately; for customized sample order, try to finish within 2~3 workdays; for bulk order, 5~10 workdays based on quantiy.
6. How is your after-sale service?

We provide excellent after-sale service such as shipment logistics tracking, application guide, problem solution, refund policy,etc.

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